Seminar covers the following topics:

Consumer needs in the hospitality/tourism industry
services required to fulfill customer needs

Components of the hotel, restaurant and tourism industries

Issues and trends facing the hotel, restaurant, and tourism industries today

Operational and management structure for various types of hospitality/tourism facilities

Basic management concepts and formulating a managerial frame of reference.

Career paths and professional challenges in the hospitality/tourism industry

Interrelationship of travel, tourism and the hospitality industry

Concept of service management

Current events that have an impact on the hospitality/tourism industry